Payment Policy
Thank you for choosing Pristin Pro. This Payment Policy describes the payment methods we accept, when charges are made, the security measures we apply, and other related guidelines. We recommend that you read it carefully before placing an order.
Accepted Payment Methods
We offer a range of secure and convenient payment options to suit your needs, which may include:
Credit and debit cards (Visa, Mastercard, American Express, Discover)
Digital wallets (Apple Pay, Google Pay)
PayPal
Shop Pay / Venmo
Other methods displayed during checkout (for example, alternative local payment gateways)
If your region or country supports additional payment options (such as “Buy now, pay later” or local e-wallets), these may be available at checkout.
When You Are Charged
At the time of purchase: Once you confirm your order and complete the payment process, your payment method will be authorized and charged immediately (or shortly thereafter).
Pending authorization: In some cases, your bank or card issuer may place a temporary hold on funds until final settlement (this is a standard procedure).
Currency and conversion: All payments are processed in the currency shown at checkout. If your card is issued in another currency, your bank may apply a foreign currency conversion fee, where applicable.
Payment Security and Fraud Protection
We use industry-grade encryption (SSL/TLS) to protect your payment data during checkout.
We comply with the rules and guidelines of the Payment Card Industry Data Security Standard (PCI DSS) or its regional equivalent.
We may carry out additional checks or request confirmations (such as billing address verification, OTP, or two-factor authentication) to prevent fraud.
If your bank or card issuer declines the payment or requests additional information, you may need to contact them or use another payment method.
Disputes and Chargebacks
If you have any issue with your order or believe there is an error, we recommend contacting us first so we can assist you.
Opening a dispute or chargeback with your payment provider may delay resolution and require additional documentation from both you and us.
Repeated unjustified chargebacks may result in the suspension of future orders from your account.
Contact details:
Trading name: Pristin Pro
Owner: PRISTIN PRO COMPANY SL
Tax ID (NIF): B75853416
EU VAT number: ESB75853416
Address: Av. Goleta 2, Portal 1 Esc.1, 2A, Alicante, 03540, Spain
Email: info@pristinpro.com
Phone: +34 664 62 22 66
Customer service hours: Monday to Friday, 9:00–17:00